Support Center
Welcome to our Support & Service page for photo printer, your go-to resource for accessing detailed product guides and instructions in English. Whether you're setting up your new printer or looking for troubleshooting tips, you'll find all the information you need right here.
Our comprehensive manuals provide step-by-step guidance to help you get the most out of your products, ensuring a smooth and enjoyable experience. From installation to advanced features, we cover it all with clear and concise instructions.
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User Manuals
Portable Photo Printer – FAQ
Why isn’t my printer turning on?
Why isn’t my printer turning on?
Ensure that the printer is fully charged. A new device must be charged for at least 2 hours before first use. Use the original charging cable and adapter for optimal performance.
How do I connect my portable photo printer via Bluetooth?
How do I connect my portable photo printer via Bluetooth?
Make sure Bluetooth is enabled on your phone.
Open the photo printer app and select the portable photo printer from the device list.
If the connection fails, restart the printer and try again.
Ensure that the printer is not already connected to another device.
Why is my printed photo curled or uneven?
Why is my printed photo curled or uneven?
Photo paper may sometimes curl due to packaging or storage. To fix this:
- Flatten the photo paper before loading it into the printer.
- Store paper in a cool, dry place to avoid warping.
My printed photos have color differences. How can I fix this?
My printed photos have color differences. How can I fix this?
- Perform a Bluetooth color calibration by printing a test page.
- Use the color card several times for calibration.
- Ensure that the printer is on a flat surface and not overheated.
How many sheets of photo paper should I load?
How many sheets of photo paper should I load?
For best results, always load fewer than 5 sheets at a time. Overloading can cause paper jams and misfeeds.
My photo printer isn’t feeding paper correctly or won’t print my photo. What should I do?
My photo printer isn’t feeding paper correctly or won’t print my photo. What should I do?
- Ensure the lid is tightly closed before printing your photo.
- Check that the roller can rotate smoothly and isn’t obstructed.
- Try using a new pack of photo paper if the issue persists.
My print quality is poor. What should I check?
My print quality is poor. What should I check?
- Make sure you are using genuine ZINK photo paper.
- Perform a color calibration via the mobile photo printer app.
- Clean the photo printer’s roller gently if there’s dust or residue.
- Keep the firmware updated for the latest enhancements.